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Technical Support Engineer

About Invaluable:

Invaluable, the world’s largest online live auction marketplace is rapidly disrupting the traditional auction industry by bringing millions of passionate bidders and buyers to the virtual doorstep of auction houses around the world. Featuring an industry-leading live online bidding platform, Invaluable allows consumers to bid in real-time in the world’s premier auctions from their home, office or mobile device.

As the leading developer of SaaS and e-commerce applications for the auction industry, Invaluable provides auctioneers with marketing and e-commerce solutions across Invaluable and AuctionZip web properties, as well as access to RFC Systems, the company’s auction management software. Invaluable’s best-in-class historical price database includes more than 58 million complete auction results, totaling more than $204 billion in value. Founded and headquartered in 1989 in Boston, Invaluable also has offices in Pennsylvania and the United Kingdom.

Job Summary:

Invaluable is looking for a Technical Support Engineer who will help us quickly and efficiently track down technical issues facing our customers. This person will work with our Customer Care and Engineering teams to research, diagnose, troubleshoot and identify solutions to resolve issues in our production systems. This person will also be responsible for creating and maintaining documentation in our knowledge base. This position will include being on-call on rotating weekends, holidays and off-hours.

Required Skills and Experience:

  • Proven working experience in enterprise technical support, IT support or as a technical engineer
  • Basic knowledge of Unix/Linux systems
  • Experience working with web-based applications and some of the following technologies: Java, JavaScript, Node.js, Microsoft SQL Server, Tomcat, Apache, Nginx
  • Ability to analyze application server logs and monitoring tools
  • Experience with Jira or another issue-tracking system
  • Strong problem-solving skills
  • Able to make decisions and troubleshoot independently

What  We Offer:

  • Opportunity to support great software and great technology
  • A competitive salary and meaningful equity
  • 401k match
  • Employer paid generous medical, dental, and vision insurance
  • 3 weeks paid vacation, Generous Holidays and summer Fridays
  • A kitchen stocked with snacks and beverages and a weekly catered lunch
  • A casual office that values work/life balance
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